Terms and Conditions

Leepak Joint Stock Company operates the Leepak website. We are registered in Vietnam under Business Registration Number 2300942100, with our headquarters located at Ha Man industrial park – Tri Qua, Ha Man commune, Thuan Thanh district, Bac Ninh province, Vietnam. Our website is intended for anyone looking to purchase our products, and we accept orders from individuals outside of Vietnam. By placing an order, either through our website or by phone, you confirm that you are legally able to enter into binding contracts.

Contract Formation:

After you place an order online, you will receive an email from us confirming receipt of your order. This email does not mean your order has been accepted. Your order is an offer to us to buy a product, and all online and phone orders are subject to our acceptance. We will confirm acceptance of your order during our phone conversation or by email. The contract between us (“the Contract”) will only be formed when we sign and stamp on it. All orders placed online will be fulfilled within a specified number of business days, and payment must be made in full at the time of checkout.

Product Price and Payment:

The price of any product will be as quoted via our email system. Despite our best efforts, some products listed on our site may be incorrectly priced. We will verify prices as part of our dispatch procedures, and if a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we may decide at our discretion to honor the lower (incorrect) price or contact you for instructions before dispatching the product. We are under no obligation to provide the product to you at the incorrect (lower) price even after we have provided you with an email confirmation.

Refunds Policy:

We do not accept returns on custom items, but we do stand by our quality. If there is a quality issue with your custom product caused by negligence on the part of Leepak, we will work with you to make it right. If you have an issue with your custom product, please contact Leepak customer support via phone, email, or chat. A claim that the quantity of products delivered falls short of the quantity ordered must be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall, and you shall be bound to pay the price as if the products had been delivered in accordance with the Contract.


We warrant that any product purchased from us through our site is of satisfactory quality. Our liability in connection with any product purchased through our site is strictly limited to the purchase price of that product.


All notices given by you to us must be given to the COMPANY_NAME at REGISTERED_COMPANY_ADDRESS. We may give notice to you either via an email or postal address that you provided to us when placing an order.

Events Outside Our Control:

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our reasonable control. Our performance under any Contract is suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


No failure or delay by either party in exercising any right under these Terms will constitute a waiver of that right. Any waiver by either party must be in writing and signed by an authorized representative of that party.


If any provision of these Terms is found to be invalid or unenforceable for any reason, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

Entire Agreement

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

Our Right to Vary these Terms and Conditions

We have the right to revise and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. You will be subject to the policies and Terms and Conditions in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Vietnam law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of Vietnam.


A: Ha Man industrial park - Tri Qua, Ha Man commune, Thuan Thanh district, Bac Ninh province

T: +84 (0) 222 3866889


+ Ms Kate
- Mobile: +84 (0)966479213
- Email: sales@leepak.vn

+ Ms Bella
- Mobile: +84 (0)966816988
- Email: sales1@leepak.vn

+ Ms Sam
- +84 (0)378656086
- Email: sales2@leepak.vn